Policies and Information for

30-Day Return Guarantee

We want you to be completely satisfied with every product we sell!  If you are in any way dissatisfied with any purchase from us, we will refund the entire purchase price of any product you return to us within thirty (30) days of the date of its purchase from us, regardless of the reason.  Our only requirements are that you return all products and packaging in "like-new" condition, that you include a copy of your original invoice or receipt from us for the returned products, that you call or e-mail us first and obtain an RMA number and instructions, and that you  prominently display the RMA number on the packaging you use to send the product(s) back to us.  We will promptly refund your full purchase price, exclusive of shipping and handling charges, upon our receipt of the returned products.

Warranty of Product Quality

To further assure your complete satisfaction, we warranty each product we sell against defects in materials or workmanship for a full ninety (90) day period from the date of purchase.  (The shortness of this period is dictated by VISA and MasterCard.)  Our only requirements are that you return the defective product to us, that you include a copy of your original invoice or receipt from us for the defective product, that you call or e-mail us first and obtain an RMA number and instructions, and that you prominently display the RMA number on the packaging you use to return the defective product to us.  At our discretion, we will either repair or replace the defective product promptly upon its receipt.

Shipping & Handling

Our Shipping and handling charges will be added to all orders at the time you check out.

To keep your costs as low as possible, our Standard Shipping ("USA: Standard USPS ~ 7-10 business days") utilizes the cheaper of First Class Mail or Priority Mail by the United States Postal Service (USPS), although we occasionally use United Parcel Service (UPS) ground or Federal Express (FedEx) ground, especially on larger orders.  When selecting our Standard Service, you should expect to receive your order within 7-10 business days (excluding weekends and holidays) from the date you receive an e-mail from us confirming your order.  Packages we consign to the USPS are not trackable, but do provide delivery confirmation from the US Postal Service for all US deliveries.

STANDARD HANDLING:   Normally, we are able to process, pick, pack and consign your order to the appropriate carrier within 1-2 business days (excludes weekends and holidays).  Once we have shipped your order, delivery times will vary depending upon your distance from the shipping point of the product(s) your ordered.  Depending upon the products ordered, all or part of your order may ship from California, Texas, or Iowa.  

OVERNIGHT OR OTHER SPECIAL SHIPPING OR DELIVERY:   Should you want faster delivery than our standard service provides, we usually can make several options available.  You may request Overnight, 2nd Day Air, 3 Day Select, or trackable ground courier service by selecting the appropriate service at the time of checkout.  Each S&H service which provides for insurance and/or tracking is noted for your convenience.  We will make every effort to pick, package and ship your order just as you request not later than the second (2nd)  regular business day following our receipt of your order.  Assuming we are able to ship as you request, we cannot be held responsible for the actual time it may take to deliver your order, as we have no control over any postal service or third party freight carrier such as United Parcel Service (UPS) or Federal Express (FedEx).  While most orders do deliver as advertised, they may in certain cases require more time.  When that is the case, we will be happy to assist you in your efforts to recover any special charges from the shipping company; however, please keep in mind that our charges to you for those service are not refundable to you from us unless the shipping company issues the refund for such services to us. 

HOLIDAY CLOSING SCHEDULE: 2011

NOVEMBER:  This year, our plant and offices will be closed on Wednesday, November 23rd through Monday, November 28, 2011, inclusive, to celebrate Thanksgiving. Our website will continue to operate normally, but orders placed after 5 pm on Monday, November 21st will ship on Tuesday, November 29th, with normal operations resuming at that time. We regret the inconvenience, but hope you'll understand the necessity of giving all our workers a well deserved holiday from their faithful service.

DECEMBER:  To our allow our employees to spend time with their families during the holiday season, both our plant and offices will be closed at noon on December 23rd, reopening Tuesday, December 27th.  We will also be closed December 30th through January 2nd, 2012.  Our website will continue to operate normally throughout, but orders placed after 5 pm on December 23rd will not ship until December 27th; and orders placed after 5 pm on December 28th will not ship until January 3rd.  We look forward to serving you in the New Year.

RECOMMENDED SHIPPING OPTIONS FOR PRE-CHRISTMAS DELIVERY, 2011:

Normally, we require 1-2 working days, exclusive of holidays or weekends, to pick, package, and ship your order.  Our standard method of shipping is via First Class, Priority Mail, or UPS Ground Service, at our option depending upon the size and content of the order.  Allowing for the varying distances that may be involved, we regularly advise customers to allow 7-10 working days for receipt of their order from the time they place it with us, whether on the website or by telephone.

Of course, as the holiday season progresses, transit times can become longer than usual.  We are now being advised by our standard shipping providers that you can reliably expect delivery on or before December 23th of all your orders not requesting special shipping and handling services, so long as the order is placed by 5 pm Central Time, Wednesday, December 14th, 2011.  If you need to order later, we suggest consideration of the following schedule of alternate services according to the date you place your order, assuming you wish to receive your order on or before the 24th of December, the last working day before Christmas.

To assure timely pre-Christmas delivery of your orders after 5 pm, CT, Wednesday, December 14th, we suggest the following services at a minimum:

Order
Date:   Most Dependable Services:
------  -----------------------------------------
12/14   Standard S&H  (NOT TRACKABLE)
12/15   Courier ~ 5-7 business days - TRACKABLE
12/16   Courier ~ 5-7 business days - TRACKABLE
12/17   Courier ~ 5-7 business days - TRACKABLE
12/18   Courier ~ 4-5 business days - TRACKABLE
12/19   Courier ~ 4-5 business days - TRACKABLE
12/20   Courier ~ 2-3 business days - TRACKABLE
12/21   Courier ~ 2-3 business days - TRACKABLE
12/22 & later - call for special handling
 

Of course, we will do everything in our power to quickly pack and ship your order whenever you place it, even after December 24th.  Do also remember that regardless of shipping service selected, we cannot guarantee delivery on any particular date.  We appreciate your understanding and wish you a wonderful holiday season.

Standard Shipping and Handling Charges:

 

All available Shipping and Handling options for delivery in the US or Canada are priced at the time of checkout and may be viewed by clicking on "Select Country of Destination and Delivery Options" at the time of checkout.

SHIPMENTS TO MORE THAN ONE LOCATION:  Should you wish to ship to more than one location, you may either enter separate orders for each shipping address or enter specific instructions for the various additional addresses in the "Shipping Instructions, Special Requests and/or Message" portion of the shopping cart when you check out your order.  Separate shipping and handling charges apply to each delivery address; so, if you choose to give us multiple shipping directions on a single order, we will charge the additional shipping and handling charges to the same credit card you used for your online order, and we'll e-mail you a copy of the charge receipt for that additional amount, along with an explanation.  If you used PayPal to pay for your order, we'll send you a request for the additional payment, and we'll continue processing your order once we receive your additional payment.

SHIPMENTS OUTSIDE USA AND CANADA:  Shipping and Handling charges are available only for shipments to the US or Canadian locations at the time of checkout.  If you require delivery options other than those shown, please contact us via e-mail with the full details of your delivery destination and we'll supply you shipping options and appropriate prices.  Optionally, if you simply enter your order as if it were to be shipped into the USA via our standard rates, we'll simply charge the appropriate additional postage or freight charges to the same credit card you originally used when you checked out, and we'll let you know via e-mail how much more was charged to your credit card for delivery to your requested destination.  Any import duties, fees, charges or taxes for any shipment to a destination outside the US are for the account of the recipient and are not paid or charged by us.

COLD WEATHER DELAYS:  Especially cold weather may delay the shipment of your order.  Vinyl is subject to cracking when the weather is especially cold, so we may delay shipping your orders including any vinyl products until the predicted weather conditions between our shipping point and your intended delivery location permit.  Our manufacturing plant is located in Mason City, Iowa, and that is the customary shipping point for all our OpenPage products.

Sales Tax Policy

Sales tax is not presently calculated or charged on any orders except those for delivery within the State of Texas, USA.  Texas shipments are subject to a Sales Tax rate of 8.25%.  All customers specifying delivery destinations outside of the United States are responsible for any and all local taxes, import duties, imposts and/or other charges and fees that may be due and payable upon the importation of any order into your country of destination.

Currency

All prices, fees and charges quoted on this website are in United States Dollars.  Please check with the appropriate conversion rates to determine how those costs may be converted into the currency of your domicile.  If you are paying by check, we only accept checks and money orders denominated in United States Dollars and drawn on a United States bank, due to our bank's high collection costs for checks and money orders drawn on non-US institutions.  For money orders, we suggest utilizing the services of Western Union, which as of this writing had more than 140,000 agents world wide that can provide money orders to you denominated in US dollars.  You may locate the agent nearest you by visiting their website at http://www.westernunion.com and clicking on "Find Agent Location" under "Shortcuts".

Returned Check Policy

There will be a US $25.00 charge imposed on any and all returned checks to cover our banking and other charges.  If we do not receive a Cashier's Check within 7 business days following our e-mail notification to you, we will take appropriate legal action.

Privacy Statement

Because we both value and respect your privacy, we have adopted the following policies, guidelines and procedures with regard to protecting that privacy.

For each visitor to our Web pages, our Web server does not automatically recognize any information regarding the e-mail address of the visitor nor any other information we believe to be personal.

We do collect the e-mail addresses of those who communicate with us via e-mail and otherwise, aggregate information on what page and/or pages consumers may access or visit and information volunteered to us by the consumer, such as customer order information, survey information, email newsletter registrations and/or site registrations.  Such information is used only to communicate with you about your order or pending order, or to send you our newsletter a few times each year.  We will not sell or share your personal information with any third party.  Ever!  Further, each newsletter received from us will contain simple, one-step unsubscribe instructions which will immediately remove you from all such distributions until such time as you may again sign up to receive them.

 

About Your Credit Card Security

To Assure Your Protection,  We Use the Best Security Technology Available!

Our on-line shopping system is integrated with Secure Sockets Layer (SSL) technology.  This means all your sensitive information is encrypted before being sent over the Internet.  Encryption translates your confidential information into a secret code that only the credit card processing site can read.  You will know you are in the special encrypted area when you see a either a closed lock or solid key on your browser status bar when using Netscape Navigator 3 or above.   When using Internet Explorer 3 or above, or Mozilla Firefox you will see a closed lock on your status bar.  You can also confirm you are on a secure site if the URL begins with https://.  Then you are connected to a secure server.   You may download the latest version of either browser for free by clicking on the links above.  If you see either an open lock or a broken key on your status bar when using Netscape Navigator or Netscape Communicator, you are not on a secure page.  Similarly, if you do not see any lock on your status bar when using Internet Explorer, you are not on a secure page.

 

Shopping on the Internet can be Safe.

 

Compared to other retail channels such as mail order companies or even your local department stores, making purchases with your credit card on the Internet is very safe, provided you are shopping with a site that uses SSL technology.  It would be easier for a thief to steal your credit card information from a carbon copy of a physical receipt, or by tapping into your telephone line, than it would be for a thief to intercept an SSL secured on-line transaction.

For more information on using your credit cards online visit the American Express website for more details.

 

BookMateStore.com's Continuing Pledge to You.

• Our secure server software encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

• In the event of unauthorized use of your credit card, most banks either cover all the charges that result from the unauthorized use or will limit your liability to just $50.

• If your bank holds you liable, BookMateStore.com will cover your liability up to $50 provided that the unauthorized use of your credit card resulted through no fault of your own and involved purchases made at BookMateStore.com while using our secure servers.

Hours of Operation

Our website accepts orders 24/7 (24 hours a day, seven days a week).  Our offices are generally open from 9:00 am until 4:00 pm, M-F, Central Time, exclusive of weekends and holidays.  (See our holiday closing schedule above.)

About Us

BookMateStore.com is a d/b/a of Maestro Financial Corporation, a Texas registered corporation.  We are proud to bring to the Internet the quality products displayed on our website.  We can be reached via e-mail at as well as for more information.

Contact Us

You may contact us via e-mail, facsimile, telephone or "snail" mail, at the following:

BookMateStore.com

18935 Westwood Place; Dallas, Texas  75287-2758  USA

Telephone: (972) 733-4148    Facsimile: (214) 853-4800

email:  

URL: http://www.bookmatestore.com

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